combo88 Privacy Policy

This page describes what we collect when you use combo88 and how we keep that data protected. We collect your personal data when you register and verify your account on our mobile app or browser, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, and place bets on Liga 1 or other sportsbook markets. We also collect data when you play slots, join live-dealer tables, or access esports markets. Your privacy and data security are core to how we operate, and we handle all information according to the legal standards that apply in the jurisdictions where we offer service.

We collect data for a straightforward purpose: to verify your identity, process your deposits and withdrawals, deliver the gaming experience you requested, prevent fraud, and comply with laws in our operating regions. We do not sell your personal information to third parties for marketing. We share data only with payment processors, identity-verification providers, and other essential service partners who help us operate combo88 safely and legally.

Your data is stored on servers that may sit outside your local jurisdiction, and we use industry-standard encryption to protect it during transmission and at rest. You have rights over your data — you can request access to what we hold, ask us to correct inaccuracies, and request deletion in certain circumstances. This policy explains those rights and how to exercise them. Service is available only where local law permits.

What Data We Collect on combo88

When you register a combo88 account, we collect your legal name, email address, phone number, date of birth, and password. During KYC verification, we collect a photo of your government-issued ID and proof of residential address (utility bill, rental agreement, or bank statement). We store these documents securely for compliance and fraud prevention. We also collect your IP address, device type, and browser information when you log in, and geolocation data to confirm you are in a supported jurisdiction.

When you deposit or withdraw funds, we record the payment method, amount, date, and transaction ID. If you use DANA, e-wallet, or mobile banking, we receive confirmation tokens from those payment providers but do not store your wallet login credentials. We log every bet, game session, and casino interaction to maintain your account history and detect unusual activity. We also store your account preferences, such as autoplay settings, bet limits, and notification preferences.

Account Data

Legal name, email, phone, date of birth, ID copy, proof of address, password hash.

Transaction Data

Deposits via local payment / online payment / bank transfer, withdrawals, bet history, game outcomes.

Device Data

IP address, device type, browser, operating system, login timestamps.

Preference Data

Notification settings, autoplay limits, game favorites, language selection.

How We Use Your Data on combo88

We use your name and ID to verify your identity and confirm that you are eligible to hold a combo88 account under the laws of your jurisdiction. We use your email and phone to send account confirmations, withdrawal approvals, and important security notifications. During major events like Idul Fitri, Idul Adha, and Imlek, we may send promotional updates about Liga 1 tournaments or Piala AFF coverage, but you can opt out via your account settings.

We use your transaction data to process deposits and withdrawals, calculate your account balance, and generate your complete gaming history. We analyze bet patterns and game activity to detect fraud, account takeover, and money-laundering risk. If we detect suspicious activity — such as a withdrawal to a new account in a different city like Jakarta or Surabaya shortly after registration — we may place a temporary hold and request additional verification. Your IP address and device data help us confirm that logins are legitimate and prevent unauthorised access to your account.

Third-Party Service Providers

We share your data with payment processors (e-wallet, mobile banking, local payment, online payment, and e-wallet providers) to enable deposits and withdrawals. These providers see your transaction amount, account number, and transaction ID, but do not see your full account history or betting data. We also work with identity-verification services to confirm your government ID and address during KYC. These verification providers process your documents according to their own privacy policies and are contractually bound to delete your information after verification completes.

We may share anonymised or aggregated data with analytics partners to understand platform performance and player trends. This data cannot identify you personally. We do not sell personal data to marketing companies, data brokers, or any third party for commercial gain. All service providers we work with must meet strict data-protection standards and sign agreements restricting their use of your data.

Cookies and Tracking

We use cookies on the combo88 mobile browser to store your session token, remember your language preference, and track whether you are logged in. These cookies expire when you log out or after 30 days of inactivity. We do not use third-party tracking cookies or analytics pixels from external platforms. Your browser settings allow you to disable or clear cookies anytime, though this may require you to log in again.

Your Rights and Data Requests on combo88

You have the right to request a copy of all personal data we hold about you. Contact our Help team via the app, and we will compile your data and email it to you within 14 business days. You also have the right to request correction of inaccurate information — if your registered address in Bandung or Medan has changed, update it in your account settings or notify us via Help. You may request deletion of your account and associated data, though we must retain transaction records for legal and fraud-prevention purposes for a minimum period after account closure.

1. Request Your Data

   Contact Help in the app and request a complete copy of your personal data. We respond within 14 days.

2. Correct Information

   Update your registered email, phone, or address directly in account settings anytime.

3. Request Deletion

   Ask to delete your account via Help. We close it and anonymise your data, retaining only transaction records as required by law.

Data Retention and Security on combo88

We retain your account data for as long as your combo88 account is active and for five years after closure to meet regulatory obligations and resolve disputes. Transaction records are kept indefinitely for fraud prevention and legal compliance. Your ID photo and proof of address are encrypted and stored separately from your account profile; we delete them when you request account deletion, unless a legal hold or investigation requires retention.

We encrypt all data in transit using TLS (HTTPS) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to authorised employees and service partners on a need-to-know basis. If we discover a data breach, we will notify you by email within 72 hours and describe the steps we are taking to contain and remediate the incident.

Changes to This Policy and Contact

We may update this privacy policy anytime. Changes take effect immediately upon publication. We will notify you of material changes by email or in-app notification. Your continued use of combo88 after a policy change means you accept the updated terms. If you have questions about your data or wish to exercise your privacy rights, contact our compliance team via the Help menu in the app. We acknowledge all data requests within 24 hours and respond fully within the timeframes stated above. This privacy policy applies to all combo88 services — sportsbook betting on Piala Indonesia and Piala AFF, live-dealer tables, slot games, and esports markets — and to all users accessing combo88 from mobile devices and browsers across supported jurisdictions.